The Manager
Malaysian Airlines
Level 6
108 North Terrace
ADELAIDE, S.A. 5000


4th August 2010


Dear Sir/Madam,


RE: Letter of Appreciation and Compliment to Malaysian Airlines

I am writing to express my sincere appreciation to Malaysian Airlines and to provide what I hope is welcome customer feed-back on the quality of your services in the air and also your customer support services in relation to Frequent Flyer booking arrangements with Malaysian Airlines.

I am a Gold Frequent Flyer with Malaysian Airlines and in accumulating nearly 300,000 miles within the last couple of years, am very familiar with your in-flight service, which is always outstanding and truly lives up to your "Malaysian Hospitality" promise. I am a Gold frequent flyer with a number of airlines, and it is without hesitation that I place Malaysian Airlines at the very top of my list of preferred carriers. Your in-flight service is outstanding, your on-time departure record is excellent, and your business and first class lounges (particularly the First Class lounge in KLIA which I have used a number of times) are elegantly appointed and professionally managed.

Yesterday (Tuesday 3rd August 2010), for the first time since becoming a Frequent Flyer with Malaysian Airlines, I decided to see if I could use my points for an award booking. I telephoned the Australian contact number listed on your website and was very quickly and efficiently connected to a lady named Margaret who helped me with every element of my inquiry and booking with courtesy, professionalism, and helpfulness. I was really impressed, I sincerely hope Malaysian Airlines realises that this level of customer service is so welcome in a world where it is increasingly difficult even to get any form of customer assistance. An hour or so later I had a follow-up question in relation to my booking and phoned the same number at Malaysian Airlines, and again was quickly connected to a polite gentleman who efficiently and courteously answered my questions. Well done and thank you Malaysian Airlines!! You really have set the benchmark for quality airline customer service standards and have gained a very loyal and satisfied customer.


Yours faithfully,

Aneurin (Nye) Bowen
Director & CEO


PS: My e-Tickets and receipt confirmations for my FF award booking arrived today, 100% accurate.