Pre-travel Tips

  • MH Boarding Pass - Get more out of your flight with discounts at your favourite accommodation, shopping havens, car rentals, F&B outlets when you show your boarding pass under the MAS Boarding Pass Programme. For more information, visit malaysiaairlines.com
  • “MHinsure - For peace of mind and comprehensive travel protection for your trips, get covered with MHinsure travel insurance at an affordable cost. It gives you access to 24-hour Emergency, Medical and Travel Assistance. To get insured with MHinsure is so easy; just call our Sales helpline at +(60) 3 6207 4114 or 1800 806 376 (toll-free hotline) from 8:00 am to 5:30 pm (Mon-Fri), or email MHinsure-sales@mondial-assistance.com.my, or online bookings at malaysiaairlines.com"
  • In order to stretch your time & budget, consider MASholiday's attractive range of Malaysia Stopover packages which offers 'Free Side Trip' inclusive of 2 domestic tickets free of charge to any destination within Malaysia. Find details and make your booking at holiday.malaysiaairlines.com or email masholidays@malaysiaairlines.com
  • ASKMAS - Find out answers to 200 over travel-related questions and information on ASKMAS, Malaysia Airlines travel info portal by clicking on malaysiaairlines.com. If for any reason the information you're looking for does not appear, just send an email to askmas@malaysiaairlines.com and you will hear from a MAS representative within two working days 
  • With just your passport, credit card and e-ticket in hand, use our kiosk facility at KLIA to avoid long queues at the check-in counters. Simply follow the step-by-step guide on the screen, you will check-in and get to the boarding gate in no time. If you find problems using the kiosks, a ground staff will be on standby to assist you.
  • Check out Malaysia Airlines’ Get-the-Deal special fares for domestic destinations and get a great deal every day. Visit www.malaysiaairlines.com, and for a listing of all Malaysia Airlines’ flight schedules and frequencies, click the e-Timetable table.
  • Students who register for Malaysia Airlines’ GRADS discount programme will enjoy a 50% discount on Malaysia Airlines Economy Class tickets on Domestic routes. The scheme is renewable on an annual basis, and you can continue to be a member until you finish your studies. Learn more about the world of travel that GRADS can unlock for you by clicking on malaysiaairlines.com
  • Great value is about great flexibility. Check out the four different fare choices available at Malaysia Airlines: MHlow, MHbasic, MHflex and MHsmart. So, whatever your circumstances or requirements – whether you planned ahead or are travelling on a whim or how much luggage you have, rest assured you’re getting award-winning service at great value.
  • KL Sentral  - If you are thinking of going on the KLIA Express 28-minute ride, you can check in at one of the many counters available at KL Sentral. You will then receive your boarding pass and you can have a truly relaxed journey to the airport. There's a minimum check-in time of two hours, but you can also make a morning check-in for night flights. MAS KL Sentral Ticket Office is located on Level 1, KL City Air Terminal (KLCAT) KL Sentral Station, Kuala Lumpur. For enquiries, call KL Sentral (MAS) at 603-22724248/4260
  • Subang Skypark, Malaysia Airlines' brand new service centre at Skypark Subang Terminal allows you to enquire about reservations and ticketing for MASwings, Firefly and Malaysia Airlines or re-issuance of tickets, claiming of missing Enrich miles, purchasing of MHInsure and book online tickets with the Internet Booking Facility. The Malaysia Airlines Skypark Ticket Office is located at Lot M3 & M4, Mezzanine Floor, Skypark Subang Terminal, Lapangan Terbang Sultan Abdul Aziz Shah, Subang Selangor Tel +603 7842 4353 Opens 7am-7pm daily. Make sure you leave your contact with Malaysia Airlines in the event of an emergency.